Snow & Go

Overview

Snow & Go is a direct-booking system for a small-group Arctic tour operator in Tromsø. Travellers use a public site in English, Norwegian, and Simplified Chinese to read the catalogue, pick a departure, and pay. Staff run the working day from an admin console covering tours, schedules, the departure board, bookings, refunds, and site branding. Awwam is designing and building both surfaces end to end.

The Challenge

Tromsø tour operators typically sell through marketplaces that take a cut and write the cancellation terms, while seats, weather calls, and airport pickups live in chat and spreadsheets. Travellers comparing from another country cannot tell a reseller landing page from the people who drive the minibus. The operator needed one system that publishes real availability, takes payment without a middleman, and runs tonight’s departures without a second set of tools.

What We Built

• Operator console

  Staff open an admin dashboard of net cash after Stripe fees, occupancy, checkout completion, and departures that need attention.

  

• Booking desk

  Staff search bookings by reference, name, or email, then inspect payments, issue refunds, and read the event timeline.

  

• Public booking site

  Travellers land on a featured-tour home, browse the catalogue, and open a tour page that states group size, inclusions, meeting point, and the weather refund.

• Checkout and seat inventory

  Guest checkout holds seats while Stripe Checkout runs, prices adults through seniors plus add-ons and promo codes, and confirms only after a signed webhook.

• Customer booking management

  Confirmation email carries a hashed manage link so a guest can view the booking and self-cancel under the policy frozen at purchase.

• Localization

  Catalogue copy and slugs are stored per locale so English, Norwegian, and Chinese URLs can differ, and staff edit brand strings from admin settings.

Our Role

• Product definition
• UX/UI
• Frontend
• Backend
• Architecture
• Web application

Technology

• Next.js
• TypeScript
• PostgreSQL
• Prisma
• Better Auth
• Stripe
• next-intl
• Cloudinary
• Resend

Outcome

Snow & Go is becoming the operator’s own booking and operations system: a public site that sells the tour and an admin console that runs the day. Seats are held during checkout, weather cancellations and refunds are first-class, and the catalogue is authored per locale. Awwam is building this so the operator does not depend on a marketplace for demand or for the departure board.